How do I know that these activities are
safe ?

• All participants are in a harness at all times.
• We have never had a claim, or safety isuue.
• All safety equipment is never older than a few months,
  with a shelf life of 3 years.
• All instructors are high angle rescue instructors and
  climbers.
• The owners are always on site.
• All participants are securely tied in, and tied to a
  physical person via a static rope. Never cable or
  mechanically belayed, ever!
• This is all we do. We are the best in the business and we
  are always looking for ways to increase our knowledge and
  training.

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How many staff arrive with the equipment ?

• A minimum of 2 people arrive with the climbing walls.
• A minimum of 2 people or 1 owner arrive with the inflatables

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When is the best time to book our  equipment  ?

• Now

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When are you provided with our certificate of
insurance ?

You will receive your certificate of insurance 8 days before
your event, usually emailed to you from our insurance carrier.
Events are covered for 5 million dollars liability; clients
are name as co-insured on our policy upon demand and for a fee.
We can provide proof of insurance without a certificate at any  time.

The client will not call our insurance carrier without our  express permission for any reason, at any time. If this is done  and a deposit has been paid, the contract is cancelled on the  spot and the deposit is forfeited.

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When can you expect us to arrive at your
event?

• We usually arrive 30 minutes before our start time or earlier depending on the clients request for setup times and  access to the climbing location.
• Climbing wall footprint

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What happens if the client cancels the event
and a deposit has been paid?

• • The first 50% of the total sale (the deposit) is absolutely positively  non-refundable.  
  • All bookings and sales are tentative until a deposit is received, we will not  guarantee your booking/sale without one.
  • Event Cancellation :
    • • If we  not received a call canceling the event before we set out to your  event, no rain checks will be allowed and the balance of your
        contract invoice is due upon our arrival.
      • If you call to cancel your event up to 6PM the
        night before, we will gladly issue a rain check and it will be valid for  365 days depending on availability and is non transferable. The  balance is still due the original date of the event.
      • Regarding adverse weather conditions: If the balance due cheque is not handed over at
        the time of arrival for ANY reasons , we reserve the right to  leave and the balance is still due , now with an additional $100
        surcharge.

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