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Pricing   Refunds   Age limits   Insurance   Staffing and Volunteers

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Table of Contents

  1. How can we guarantee that the participants are safe?
  2. How many people can climb the walls at a time?
  3. How old is the minimum climbing age ?
  4. How many volunteers do you need to man the equipment ?
  5. How many staff arrive with the equipment ?
  6. When is the best time to book our equipment?
  7. When do we provide you with our certificate of insurance for 5 million liability ?
  8. When can you expect us to arrive at your event?
  9. What happens if you cancel your event ?

How do I know that these activities are safe ?

  • All participants are in a harness at all times.
  • We have never had a claim, or safety isuue.
  • All safety equipment is never older than a few months, with a shelf life of 3 years.
  • All instructors are high angle rescue instructors and climbers.
  • The owners are always on site.
  • All participants are securely tied in, and tied to a physical person via a static rope. Never cable or mechanically belayed, ever!
  • This is all we do. We are the best in the business and we are always looking for ways to increase our knowledge and training.
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How many people can climb the walls at a time... ?

  • 4 People climb at a time.
  • We can accommodate groups of 40 harnessed participants, and we max out at 150 participants an hour.
  • An average time to climb is about 20-30 seconds or way less for the avid climbers.
  • We are wheelchair accessible, the only portable rock climbing company to provide climbing for wheelchair bound participants.
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How old do you have to be to participate ... ?

  • We start climbers at 6 years old, or grade 2 and up. It has more to do with weight so 100lbs to 250lbs.
  • For the Joust, toddlers may be assisted by their parents or siblings over 16
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How many volunteers do we require for an event?

  • For the jumping castle, 1 volunteer at all times
  • For the rope ladder, 2 volunteers at all times
  • For the joust, 3 volunteers at all times
  • For the climbing wall, 2 volunteers to help take off harnesses only, no safety work.
  • For the Gyro Space Ball, no volunteers
  • To collect tickets, 1 volunteer.
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How many staff arrive with the equipment ?

  • A minimum of 2 people arrive with the climbing walls.
  • A minimum of 1 person is provided with the Gyro Space Ball.
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When is the best time to book our equipment ?

  • For Birthday parties in May, June, September and October; right now, as in yesterday.
  • For festivals, 3-6 months in advance. Corporations book us in the fall for the following year.
  • For wall sales, anytime. Our prices fluctuate with steel futures.
  • For High School Electives, the year before the event...minimum 9 months
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When are you provided with our certificate of insurance ?

You will receive your certificate of insurance 8 days before your event, usually emailed to you from our insurance carrier. Events are covered for 5 million dollars liability; clients are name as co-insured on our policy upon demand and for a fee. We can provide proof of insurance without a certificate at any time.

The client will not call our insurance carrier without our express permission for any reason, at any time. If this is done and a deposit has been paid, the contract is cancelled on the spot and the deposit is forfeited.

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When can you expect us to arrive at your event?

  • We usually arrive 30 minutes before our start time or earlier depending on the clients request for setup times and access to the climbing location.
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What happens if the client cancels the event and a deposit has been paid?

  • The first 50% of the total sale (the deposit) is absolutely positively non-refundable
  • All bookings and sales are tentative until a deposit is received, we will not guarantee your booking/sale without one.
  • Event Cancellation :
    • Regarding adverse weather conditions:
      • If we not received a call canceling the event before we set out to your event, no rain checks will be allowed and the balance of your contract invoice is due upon our arrival.
      • If you call to cancel your event up to the night before, we will gladly issue a rain check and it will be valid for 365 days depending on availability and is non transferable. The balance is still due the original date of the event.
  • If the balance due cheque is not handed over at the time of arrival for ANY reasons , we reserve the right to leave and the balance is still due , now with an additional $100 surcharge.
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