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Contact us by Email, Telephone or Snail mail

We take our customer care very seriously. While our aim is to make our website easy to understand, and navigate we know there are times when you may need a bit of assistance. And we are genuinely looking forward to your call.

We have provided a number of ways for our Customer Care team to help you:


For everyday rental information or assistance:

For Rock Climbing Wall sales, inquiries or assistance:

For advertising, linking, partnerships and :

We will respond to you within less than 1 business day, during regular business hours, unless otherwise stated. All email correspondence is completely confidential. BlackRock customers may also call our telephone support center to contact a service representative during regular business hours:



Live Customer Care Center

Monday to Saturday   8:00am to 7:00pm (EST)

Sundays and stat holidays please leave a message.  A customer representative will contact you within 24 hours of the first business day.





We are a paperless office and do not own a fax machine!

Snail Mail:

Send your inquiries to:

  • BlackRock Climbers Inc

  • Attention: Customer Care Dept
  • 644 Central Park Blvd. North.
  • Oshawa   Ontario   Canada
  • L1G 6A6




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